Whether you consciously aware of it or not, on some level you are continually leading yourself and others – you don’t necessarily have to have a large team reporting to you to be considered a leader and to need effective leadership skills. In one leadership study, qualities such as assertiveness, adaptability, intelligence and conscientiousness were […]

One Size Fits None

One Size Fits None

Chose an approach that can accommodate different regions, personalities and cultures As “ONE SIZE FITS NONE” Every company faces unique challenges, which means the “right” approach to organisational readiness varies from one situation to the next. Companies in  different geographic regions have different cultural norms and behaviours, So do companies of different sizes or in […]

Building Employee Training in a Growing Startup

To transform your staff into a dream team of innovation, you need your players to be in top form. And, just like in sports, there are three things that will get them to peak performance: training, training and training. Why Training Matters Hiring people with the right background is important, but what’s critical is their […]

10 reasons why employee training is important

Training is not a cost, but an investment. There is a famous conversation which highlights the importance of investing in employee training, which goes something like this: Person A asks “What if we spend money on training our employees and they leave?” Person B replies “What if we don’t and they stay?!” This article highlights […]

Development of Supporting Staff

Promoting a Collaborative Work Environment

“It takes two flints to make a fire.”  ― Louisa May Alcott Does your organization value and promote competition above collaboration?  If so, it may be time to reassess these values and priorities. Although a moderate amount of friendly competition can have its advantages in inspiring individuals to strive harder to attain a goal, fierce competitiveness […]

Customer Satisfaction

One Customer Experience Tool That Will Get Significant Attention in 2016

Sometimes I get the feeling that people believe that everything in the future will happen online and all transactions will be automated without any or with very little human interaction. Success stories with self service solutions such as Taco Bell who recently in an Bloomberg article announced that orders made via their new digital app […]

Managing Time – Successfully Living in the Present.

by Dr. Jon Warner,  Most of the advice offered to become better organized or to manage our time more efficiently / effectively seems to simplistically come down to four basic steps. 1)Change our focus (essentially to adopt more disciplined approach), 2) Plan or prepare more than we do now 3) Rank our important tasks and prioritize […]

Customer Experience Management

Customer experience as a concept has been around for over fifteen years now but it is still often confused with CRM or considered to be a fancy name for customer service. Search the web for a definition of customer experience, and you’ll be overwhelmed by a myriad of carefully crafted, and sometimes agonizingly verbose offerings. […]

Does Management by Objectives (MBO) Still Work As an Approach Today?

by DR. JON WARNER,  The author and widely regarded father of modern management methods, Peter Drucker evolved the concept of Management by Objectives or MBO as it became known for short in the mid 1950’s in his book “The Practice of Management.” The concept was an immediately and widespread hit in medium to large sized […]

If Customers Are Real People, Why Do We Talk to Them like Robots?

This article was written by James Daniel, an award-winning UK Copywriter and author of “Do You Talk Like That At Home?” – a guide to writing simple, conversational copy. There’s a dangerous myth that’s wormed its way into the business world. It says a certain breed of customers expect a special tone of voice – a formal […]