HOW TO IMPROVE CUSTOMER SERVICE USING POWERFUL TELEPHONE TECHNIQUES This course is designed to provide a thorough understanding of the basic skills and attitudes personnel should possess or use to improve their telephone efficiency. Participants will learn how to listen effectively, handle incoming calls in the correct manner, how to make outgoing calls and handle objections, understand what is body language, how to use positive gestures to show interest, and how to handle difficult customers/suppliers/colleagues. ACHIEVING PEAK CUSTOMER SERVICE Customer service is a key critical success factor for organisation growth in today’s highly competitive environment. Organisations are continuously increasing the value of customer services, seeing from the customer perspective to maintain competitive edge in the local, regional and global market place. This course CUltivates the participants’ mindset for achieving excellent customer experiences through managing and exceeding customer expectations from the perspective of product, process, people, place, technology and customer service standards. It equips the participants with knowledge and a set of skills vital to customer service excellence.This course will provide participants with insights, tips and guidance for achieving peak customer service. It develops participants’ self-awareness of own customer services gaps and take proactive approach to develop the characteristics and skill sets of customer services professionals. It further emphasises the importance of team approach when handling problems/issues/challenges they often face in difficult situations.
How to resolve Employee conflicts
It can be tempting to turn a blind eye to pesky employee squabbles and hope they simply work themselves out. Unfortunately, though, workplace disputes rarely work themselves out on their own, and even the smallest disagreements can escalate into more serious problems if left to fester for too long. According to recent research, between 24 […]